TwoPieceFashion.com is your ultimate and exclusive destination for quality two piece sets at affordable prices. Our high level of customer service and reliability sets us apart from our competition and goes down to the core of everything we do.
When should I expect to receive my items?
Typical shipping times are between 2-3 weeks. If you have not received your items past this time please contact our support team firstname.lastname@example.org.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
What is your return policy?
We strive to deliver you the best in quality and value, and if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
In order to return your purchased products please follow the steps below to obtain your return authorization number (RA#).
PLEASE DO NOT mail your products to our customer service department. Anything sent to this address will not be accepted but will be shipped back to the customer at their own expense. Products must be mailed back to their warehouse of origin which will be provided to you along with your RA#. In order to receive your refund please follow the steps below:
- Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
- Request your Return Authorization Number and by emailing email@example.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
- To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
What is your replacement warranty?
All products come with a FREE replacement warranty 10 days from purchase. If your purchase does not match the description or the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.
For defective or faulty products, please take photos or videos and email us at firstname.lastname@example.org – we will replace or refund your purchase after confirmation.
This policy does not cover misuse, accidental damage or any abuse of the purchased product.
Unless the error is on our end, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item.
How can I place a wholesale order?
Orders for items that exceed 10 items per SKU will be considered a wholesale order. Please contact our support team at email@example.com to place your wholesale order which may be subject to discounted pricing.
I have placed a wrong shipping address. Can I change it?
If this happens to you, email us as soon as possible, we might be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it.
Can I cancel my order after it has been placed?
Please contact us immediately at firstname.lastname@example.org if you need to cancel your order after you have placed it.
Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at TwoPieceFashion.com. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
My refund is late or missing. What now?
Please understand that we issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.